VIÑEDO SAN MIGUEL

We remind you that our winery opening hours are from Wednesday to Sunday from 11:00 am – 6:00pm.

To contact us via whatsapp from Monday to Friday from 9:00 am to 6:00 pm and Saturdays and Sundays from 10:00 am to 6:00 pm.

Reservation Policies

All visits to the Experiences must be scheduled in advance through the Website, directly at the winery or through WhatsApp at the number +52 477 289 1368 which has an opening hours from Monday to Friday from 9:00 am – 6:00 pm , Saturdays and Sundays from 10:00 am to 6:00 pm.

The minimum notice required to book through the website is 24 hours.

If you want to book with less than 24 hours in advance, you can do it through our WhatsApp by call, message or directly in the cellar. Availability of space will be reviewed in the requested experience.

Reservations are subject to availability.

Children and minors are admitted to our facilities with reservation. We completely refrain from serving alcoholic-grade beverages to anyone under the age of 18.

Experiences Reservations

Visitors must present themselves with official identification and reservation confirmation sheet. It is requested to appear 10 minutes before the time of the reserved experience. A 10 minute tolerance will be given after the reserved time, otherwise the reservation will be lost.

We reserve the right to admit any person who presents conditions that may be risky for their safety, security of the place or that of the group, in such cases access will be denied and there will be no refund. In case the client does not show up for the reservation, there will be no refund of any kind.

Changes in reservations

Any change to your reservation must be requested at +52 477 289 1368 via WhatsApp or by calling at least 24 hours in advance to the date and time reserved.

In case of date or time changes to your reservation, these must be made 24 hours in advance at no cost. Changes of date or time are subject to availability. In case of requiring more places in the reservation, the availability should be checked via WhatsApp.

Cancellations

Any cancellation of your reservation must be requested within our business hours at the number +52 477 289 1368 via WhatsApp or by calling at least 24 hours in advance to the date and time reserved.

In case of cancellation more than 24 hours in advance, it can be reimbursed through the same means paid or make it valid as a credit in the purchase of products directly in store. In case of canceling less than 24 hours before the reserved experience, the money will not be refunded.

Suspension of activities

In the event that it is necessary to suspend or cancel the activity due to weather conditions, natural disasters, actions by the authorities or any cause not attributable to the company, the activity will be rescheduled to another date, or another similar activity will be assigned whenever possible.

In case of suspension due to conditions external to the winery, the reservation may be rescheduled to future dates with a maximum validity of 6 months from the reserved date of the experience. The amount paid may be reimbursed or made valid as a credit for other products or services within the winery. If it is not valid within the established 6 months, the right to reserve will be lost and there will be no refund. We reserve the right to cancel any tour due to force majeure.

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